At JUST THUNDER EXPRESS SDN. BHD., we want you to be fully satisfied with your purchase. This Return Policy outlines the conditions and process for returning products purchased from our store.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product is defective, damaged upon delivery, or incorrect.
- The return request is made within 7 days of receiving the product.
- The product is unused, in its original packaging, with all manuals, accessories, and documentation included.
Products that have been used, installed, or show signs of damage not caused during delivery are not eligible for return.
2. Non-Returnable Items
- Items purchased on clearance or during promotional sales unless defective.
- Products damaged due to misuse, negligence, or unauthorised repairs.
- Products without original packaging, manuals, or accessories.
3. Return Process
- Contact Us:
Email us at jamiesonbladae55@gmail.com or call +6017 204 1435 within 7 days of delivery, stating your order number, issue, and photos of the product if applicable.
- Approval:
Once your return request is reviewed and approved, we will provide instructions for the return process.
- Return Shipping:
- For defective, damaged, or incorrect items, we will cover the return shipping cost.
- For other approved returns, the customer may be responsible for return shipping fees.
- Product Inspection:
Upon receiving the returned item, we will inspect it to ensure it meets our return conditions.
4. Refunds
Once your return is approved and inspected:
- Refunds will be processed to your original payment method within 7–14 business days.
- You will receive a confirmation email once your refund has been initiated.
Note: Shipping fees (if applicable) are non-refundable except for returns due to our error (damaged, defective, or incorrect items).
5. Exchanges
We may offer an exchange for the same product or a product of equivalent value if the item is defective or damaged upon delivery. Please contact us within 7 days to arrange an exchange.
6. Warranty Claims
Some products may include a manufacturer’s warranty beyond our return window. For warranty claims, please contact us, and we will guide you through the process with the relevant manufacturer or service partner.
7. Contact Us
For any questions regarding returns, refunds, or exchanges, please reach out to us:
📧 jamiesonbladae55@gmail.com
📞 +6017 204 1435
