At JUST THUNDER EXPRESS SDN. BHD., we strive to deliver your purchased appliances safely and efficiently to your doorstep. This Shipping Policy explains our shipping processes, rates, delivery timelines, and related terms.
1. Shipping Coverage
We currently ship within Peninsular Malaysia and East Malaysia. If you require international shipping, please contact us for customised arrangements.
2. Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time
- Peninsular Malaysia: Estimated delivery within 3–7 business days after dispatch.
- East Malaysia (Sabah & Sarawak): Estimated delivery within 7–14 business days after dispatch.
- Delivery times may vary based on location, courier partner capacity, and unforeseen circumstances.
4. Shipping Rates
- Standard Shipping: Rates are calculated at checkout based on product weight, size, and delivery location.
- For large appliances (e.g., refrigerators, ovens), additional handling or delivery fees may apply, which will be communicated before shipment.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number and courier details to monitor your shipment’s progress.
6. Delivery Policy
- Please ensure your delivery address and contact details provided during checkout are accurate to avoid delivery delays.
- Our delivery team or courier partner may contact you prior to delivery to confirm availability.
- For large appliances, please ensure clear access to your premises for delivery and installation where applicable.
7. Failed Delivery Attempts
If a delivery attempt is unsuccessful due to an incorrect address or unavailability, the courier will usually attempt re-delivery. Additional fees may apply if repeated delivery attempts are required.
8. Damaged or Missing Items
Please inspect your order upon delivery:
- If you notice any visible damage, report it immediately to the delivery personnel and note it on the delivery receipt.
- For concealed damages or missing items, please contact us within 48 hours with your order details and supporting photos.
9. Self-Pickup (Optional)
Self-pickup may be arranged from our office by prior appointment. Please contact us at jamiesonbladae55@gmail.com or +6017 204 1435 to schedule a pickup.
10. Contact Us
For shipping-related inquiries, please reach out to us:
📧 jamiesonbladae55@gmail.com
📞 +6017 204 1435
